Privacy Policy

Effective Date: September 2025

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, national ID or passport number (if required).
• Medical Information: Basic health-related details necessary for beds reservation (e.g., diagnosis, doctor’s request, urgency level).
• Location Data: To suggest nearby hospitals with available beds.
• Device Information: Mobile device type, operating system, and usage data for improving app performance.

2. How We Use Your Information

We use the collected data to:

• Facilitate the bed reservations at hospitals.
• Verify your identity and reservation request.
• Communicate with you about your booking status.
• Improve our services and user experience.
• Ensure compliance with healthcare regulations.

3. Sharing of Information

We may share your information only in the following cases:

• With hospitals and healthcare providers to complete your bed reservation.
• With government authorities if required by law.
• With trusted service providers who support app operations (e.g., IT support, cloud hosting).

We will never sell your personal information to third parties.

4. Data Security

We use industry-standard encryption and security measures to protect your data from unauthorized access, loss, or misuse.

5. Your Rights

You have the right to:

• Access, update, or correct your personal information.
• Request deletion of your data (subject to legal and medical requirements).
• Withdraw your consent for data processing at any time.

6. Children’s Privacy

Our app is not intended for children under 18 without parental or guardian consent.

7. Updates to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted in the app with the revised date.

8. Contact Us

If you have questions about this Privacy Policy, you can contact us at:
Email: management@awnegypt.com
Phone: 01066760000